Get In Touch

+1 (202) 202 6720

sales@velmarkgroup.co

2939 Ave Y, Brooklyn,
NY 11235, USA

Frequently Asked Question!

How can I reach customer support?

You can contact us via email, phone, or by filling out the contact form on this page. We aim to respond within 24–48 hours.

Can I make changes to my order after placing it?

Yes, please contact us as soon as possible. We’ll do our best to accommodate changes before the order is processed.

What should I do if I received a damaged or wrong product?

Please reach out to us immediately. We’ll guide you through the return or replacement process quickly and hassle-free.

What are your customer service hours?

Our team is available Monday to Friday, from 9:00 AM to 6:00 PM.

How do I track my order?

Once your order is shipped, you’ll receive a tracking number via email or SMS to monitor delivery status.

Do you provide support for product information or usage?

Absolutely! Our team is happy to answer any questions about product details, features, or usage tips.